Havering best and worst GP surgeries – as rated by patients

Patients have had their say on Havering’s GP surgeries as part of a survey conducted on behalf of the NHS.

Some surgeries in the borough scored above the national average of 71 per cent for the overall patient experience but others fell short of this number.

Best performing surgeries

Cranham Village Surgery is voted the best for overall patient experience in Havering (Image: Google Street)

Cranham Village Surgery in Upminster scored the highest – 99pc – for patient satisfaction with 103 interviewed patients expressing full confidence in the healthcare professional they saw.

It scored 82pc, way above the national average of 53pc, in the area of appointment times being available.

A latest review of the surgery on the NHS website said: “I’ve been with this practice 50+ years, I cannot rate them highly enough.

“Doctors give you their time and my time slot has never been rushed. Reception staff always polite and helpful.”

Abbamoor Surgery in Harold Hill Health Centre (Image: Google Street)

AbbaMoor Surgery in Harold Hill, and Upminster Bridge Surgery in Hornchurch were in second and third position for patient experience with an overall score of 96pc and 95pc respectively.

N Kuchhai & B Saheecha’s surgery in Romford, took the fourth best spot with 90pc of their patients surveyed expressing satisfaction. 

Worst performing surgeries

Four surgeries in the borough received a patient experience rating of 50pc or below.

The GP surgery with the lowest overall patient experience, at 46pc, is Rainham Health Centre.

Rainham Health Centre had the lowest patient satisfaction ratings (Image: Google Street)

Only 37pc out of the 105 patients who responded to the survey said they were happy with the appointment times at this surgery, with just over 8pc claiming that they get to see their preferred GP.

Around 56pc of respondents suggested their healthcare professional recognised or understood mental health needs during their last GP appointment. The national average for it stands at 81pc.

Maylands Healthcare in Hornchurch received an overall rating of 50% (Image: Google Street)

The New Medical Centre in Romford, Maylands Healthcare in Hornchurch and Berwick Surgery in Rainham are next on the list of lowest rated GP surgeries for patient satisfaction with 48pc, 50pc and 50pc respectively.

Full list of ratings

All 40 surgeries in the borough have been traced on the map below with pop ups revealing their overall rating.

What is the NHS saying?

The Recorder contacted NHS North East London, which commissions GP services in the borough, for a response to their findings.

A spokesperson recognised that there is “room for improvement” and said NHS NEL will be “working closely with our GPs and their teams across the borough to address the issues raised.”

They said: “We are always keen to learn from patient feedback so these results give us valuable insight in helping us to support our GP practices to be as good as they possibly can be as well as informing our primary care priorities overall.”

They claimed that all GP surgeries continued to work “exceptionally hard” to provide more appointments.

Patients in Havering, the spokesperson said, can now access a wider range of skilled healthcare staff, including podiatrists, physios and social prescribers.

They added: “These specialist staff will help improve people’s experience and enable GPs to focus more on the most pressing cases requiring medical attention.

“Despite practices facing a growing and increasingly complex demand for their services, the survey results show nearly two-thirds people (64pc) across north east London reported their experience of their surgery as ‘good’ overall which is testament to the ongoing efforts of our GPs and primary care teams.”